Industry:- Energy
Services:- Unified Communications
The client
The customer is a India based multinational fully integrated Solar company with a strong presence across the downstream value chain.
The challenge
The customer wanted to climb the growth ladder consistently by leveraging available technological enhancements and find a technology partner to chalk out a roadmap for strategic development.
While striving to achieve their business goals, the customer faced some major challenges:
Lack of tools to continuously monitor end user experience left the customer with several lost improvement opportunities
They struggle with backlogs which accumulated for over a period of 6 months or more
The absence of a structured process framework led to over spilling IT budgets
Continuous support, even in non-business hours, was a big challenge
What happened
Cloudi stepped in as a trusted IT partner and soon won the trust of the customer to collaborate on a broad range of services. A strategy for efficient infrastructure management was carved from Cloudi framework.
Cloudi Solutions
- Storage revamp-migration from legacy storage to NetApp2019
- Citrix revamp-redesign and implementation of a new Citrix farm for enhanced experience
- Fortinet implementation for enhanced VPN services
- End User Computing (EUC) Services- OS image deployment, Kiosk management, application packaging & virtualization
- Implementation and support of WAN ( Internet & MPLS)
- ServiceNow integration with customer experience management
- ServiceNow implementation adapting ITIL Framework, automated onboarding process for users
- O365 migration from legacy Exchange environment to Exchange Online
- 24×7 Service desk services
- Unified Communications: Cisco Teams, Webex, and TCL VOIP
The impact: Tangible benefits
- End user CSAT at par with industry
- Continuous 24×7 support
- 100% visibility with 86% satisfied users
- Significant savings in OPEX
- Helped close 6 months on incidents backlog and achieved 80% monthly closure of incidents
