Industry:- Manufacturing
Services:- Cloud Server
The client
The customer is a U.K. based company dedicated to designing, marketing and manufacturing of products in four segments: Life Sciences, Diagnostics, Environmental and Applied Solutions.
Global family of over 20 operating companies and approximately 30,000 employees spread across 10 countries.
The challenge
The customer was looking to adopt an agile solution to enable comprehensive technology transformation. This would require extensive resources across different skill sets, some of these critical to the administration, and services tasks related to on-premises and cloud services.
The business wanted to enhance communication and collaboration among all of their respective companies and also needed support services for monitoring the overall IT infrastructure.
Cloudi Solutions
Cloudi worked closely with the customer’s Client team, Together they identified strategic and tactical opportunities, conducted feasibility studies, designed and implemented solutions, and also provided support services shared across all companies that were part of the organisation.
Cloudi delivered key services/solutions including:
- Migrated over 100,000 mailboxes from on-premises Exchange 2010 to O365 Exchange Online Provided 24×7 L1 to L3 support for hybrid IT infrastructure and services
- Management of Office 365 services including Azure AD, Exchange Online, Skype, SharePoint Online and Yammer
- Messaging hygiene solution and mitigation of SPAM, spoofing and virus events
- Planned and implemented the migration/upgrade of on-premise servers to AWS IaaS Cloud and VMWare environment
- Collaborated with the local site administrator to mitigate server-side incidents
- 24×7 monitoring of overall IT infrastructure and services
- Digital transformation with next-gen solutions drives enhanced collaboration and cost reduction
The impact: Tangible benefits
- Enhanced collaboration among all group companies across the globe using tools such as common messaging platforms and single address book
- Substantial cost reductions due to the deployment of a centralised team for managing global mail, portal services, etc. for all businesses at the client location.
- Effective management and troubleshooting of over 1,200 incidents/requests per month
